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Service Interruptions
Service Interruptions

Past due balances must be paid immediately to avoid interruption of service. Current water bills not paid within ten (10) days of the indicated due date printed on the account statement are subject to service disconnection without further notification. Customers unable to pay their bill in full by the due date should contact the Utility Billing office during business hours to make payment arrangements. Payment arrangements are issued on a case-by-case basis. Customers may complete and sign the payment agreement in person.

Service Reconnections

When water service has been disconnected for non-payment of a bill, the full amount of the bill plus a $35.00 reconnection fee must be paid during business hours before service is reinstated.

Service reconnections may be requested after normal business hours by dialing 972.230.9627. Someone must be present at the property before a serviceman will be dispatched to restore service. The full amount of the bill plus a $45.00 reconnection fee must be paid before 9:00 am the next business day. The payment may be placed in an envelope with the service address printed on the front and deposited in the after hours drop box (please do not put cash in the drop box). Payment can also be made in the office using cash, check, credit card, or money order.

Service reconnections end at 10:00 pm.