Discontinuing Water Use
Do's & Don'ts
About Sewer Backups
Water Utilities Department
620 N. Westmoreland
DeSoto, TX 75115
Ph: 972.780.6641 After Hours and on Weekends
Monday - Friday
7:30 a.m. to 4 p.m.
The back up of sewage through the drains in your home or business is an unpleasant prospect. Fortunately, there are steps you can take to protect your property. Check out the links to the left.
Whom to Call
If you experience a sewer line blockage, call the City of DeSoto Sewer Maintenance Department 972.230.5724 (7:30 a.m. to 4 p.m.) or after hours call 972.780.6641.
If the sewer cleanout is accessible, an emergency crew will be able to determine if the blockage is in the customer’s line or in the City of DeSoto line. If the blockage is in the City of DeSoto line, the crew will be able to break the blockage, ending the back-up. If there is not a cleanout, or if the cleanout cannot be located, you will need to call a plumber to assist with the problem.
City partners with Service Line Warranties of America on optional Service Line Warranty Program
Many citizens are unaware that they are responsible for the sewer lines that go from their houses to the point of utility maintenance. If these lines break or leak, repairs can be very expensive. The City of DeSoto is introducing a new, optional program available to homeowners, provided through the National League of Cities (NLC) Service Line Warranty Program administered by Service Line Warranties of America (SLWA). The Service Line Warranty program provides low cost, worry free warranty protection for sewer lines.
The Service Line Warranty program offers citizens an affordable way to avoid the unexpected and often large expense involved with a sewer line break. When a line breaks, the cost to repair it can often cause hardship on a family’s budget. This new program will offer warranty protection to help cover the costs of a break.
The cost for citizens who choose to purchase the warranty protection is $5.00 per month, and will cover sewer line repairs up to $4,000. The program is offered at no cost to the City of DeSoto.
SLWA is proud to have been selected by the National League of Cities as an Enterprise Programs Partner. The National League of Cities, representing over 218 million Americans, is the nation’s oldest and largest organization devoted to strengthening and promoting cities as centers of opportunity, leadership and governance. After a decade in business, SLWA has an A+ rating with the Better Business Bureau.
The City of DeSoto, Texas
211 East Pleasant Run Road
DeSoto, TX 75115
Ph: 972.274.CITY (2489)
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