Information Technology
IT Department Responsibilities
- Manages various interconnected local-area networks that form the City’s wide-area network, the backbone of the infrastructure that allows data sharing between all City facilities
- Oversees a number of file, print, application, web, e-mail and domain controller servers used to direct information flow across the networks
- Provides first-, second-, and third-level technical support for all software and hardware issues
- Installs, maintains and repairs IT equipment, such as workstations, printers, servers and network / telecommunications hardware
- Manages the telephone and voicemail systems for all buildings; these include a mixture of digital and IP-based platforms
- Administers a revolving technology replacement program that ensures scheduled replacement of hardware such as desktop computers and servers before they become obsolete
- Creates and maintains the City’s web presence
- Acts in an advisory and project management capacity for departmental technology purchases used to streamline work flow and improve productivity
- Schedules and hosts classroom training for City employees for a range of applications
- Analyzes emerging technology and determines how and when its application becomes relevant and cost effective to City business
Facts
- The IT department is headed by a full-time IT Manager who reports to the City Manager
- Also on staff are a full-time Program Manager / Systems Analyst and a part-time Help Desk Technician
- The department manages roughly 325 computers and 20 servers spread across 10 discrete buildings:
- Town Center, including the Recreation / Civic Center and the Public Library
- Police Department
- Three Fire Stations
- Fire Training Academy
- Municipal Service Center
- Water Pumping Station
- Senior Center
- Moseley Pool
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