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In the summer and early fall, algae in area lakes occasionally gives water an earthy taste and odor. A rotten egg smell typically occurs from a lack of oxygen in the natural or man-made reservoir storing water before it is treated. It is caused by bacterial decomposition of algae and organisms, which, when no oxygen is present, produces hydrogen sulfide. Hydrogen sulfide emits a rotten egg smell.
When the naturally formed scale on the interior of the piping system is disturbed, and when turbulence with the water happens, some water discoloration may occur for several hours. The white discoloration of water usually means air is entrapped in the water. Running your faucets can usually eliminate white discoloration. If discoloration continues for an extended period of time, please notify the City of DeSoto Water/Wastewater Department. Please refer to our Taste & Odors page. Taste & Odors
If you experience a sewer backup, you will need to know if you have a cleanout in your yard. A cleanout is a 4” pipe that protrudes from the ground near your home. A cleanout is an entrance to your sewer line that City staff can use to flush any blockages from your sewer line into the sewer main. If you do not have a cleanout in your yard, you will need to contact a plumber for assistance. Please refer to our Sewer Backup page. Sewer Backups
Water main breaks are a serious problem and require immediate attention by our maintenance crews. If you notice water bubbling up through the ground, a wet area appearing during dry weather, or a loss of water pressure within a service area, please notify the City of DeSoto Water/Wastewater Department. Please refer to our Water Main Breaks page. Water Main Breaks
• Work is being performed on the water main in the area and city crews have it shut off.• There is a water main break in the area and the resulting pressure loss is because of it.• The shut off valve at the meter is not completely open. If you have had your water shut off recently, your valve may not have been completely turned back on. Please contact our Meter Services department for assistance at 972.230.9627 and press “7”.• The service line to the meter is partially crimped.• The meter filter may be partially clogged.
Please refer to our Water Main Breaks page. Water Main Breaks
As a result of the flushing procedure, residents in the immediate vicinity of the work area may experience temporary discoloration of their water. This discoloration consists primarily of harmless silt and precipitates and does not affect the safety of the water. If you experience discoloration in your water after crews have been flushing in your neighborhood, clear the pipes in your own home by running all water faucets for a minute or two. Please refer to our Fire Hydrant Flushing page for more information. Fire Hydrant Flushing