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City Manager

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1. How can I commend a City employee?

The Employee Recognition Program was created to applaud City employees who extend the great service that all our customers deserve. We define great service as above-and-beyond the call of duty – service that can be tied to these important attributes: Pride, Accountability, Initiative, Teamwork, Embracing Change, and Outrageous (Unbelievable!) Customer Service.

Commendations can be e-mailed to lstallings@ci.desoto.tx.us or by phone at 972.230.9694.

2. How can I file a claim against the City?

Click on Notice of Claim Form; complete the form, have it notarized, attach supporting
documentation as applicable, then mail or deliver to

Lora Stallings
City of DeSoto
211 East Pleasant Run Road
DeSoto, Texas 75115

In order to expedite your claim, you may also fax the completed form to 972.230.5793,
but the original form must be mailed or delivered to the above address.

Note: The City Charter mandates that a claim must be filed with the City within 180 days of the date of loss. The City is not permitted to accept claims for losses more than 180 days old.
Notice of Claim Form

3. How can I check on the status of my claim?

Contact Lora Stallings at 972.230.9694, or by e-mail at lstallings@ci.desoto.tx.us.

4. Who can I talk to about a claim?

Contact Lora Stallings at 972.230.9694, or by e-mail at lstallings@ci.desoto.tx.us.

5. What if I have a problem with my cable bill?

Contact Time Warner Cable at 972.742.5892(Customer Service Desk).

6. What if I have a problem with my cable reception?

Contact Time Warner Cable at 972.742.5892 (Customer Service Desk).

7. Are there any alternatives to Time Warner Cable in DeSoto?

Time Warner Cable is the only cable provider that operates within the city limits of DeSoto. An alternative to cable television is satellite television. There are numerous satellite providers, which can be found on the Internet or in your local telephone directory.

8. What channel broadcasts city council and school board meetings?

Channel 16 for Time Warner Cable subscribers broadcasts all city council meetings and planning & zoning meetings live and taped rebroadcasts at 7 p.m. Tapes of school board meetings are broadcast at 7 p.m. on the first and third Thursdays following the Monday meetings.