A blockage in the sewer line can interfere with the normally quiet, out-of-sight process of sewer transmission. A sewer line blockage can cause a back-up through floor drains and toilets at the lowest point in your home or business. The overflow will continue until the blockage is removed or until sewage is no longer entering the line.
The City of DeSoto Sewer Maintenance Department combines educational efforts with regular maintenance and investigative practices to prevent blockages. Customer information in the bills and public presentations help our customers understand what can safely be disposed into the sewer system. The Capital Improvement Plan identifies problem areas, schedules immediate and long range repairs, and manages rehabilitation programs on over 260 miles of the City of DeSoto sewer lines.
Who to Call
If you experience a sewer line blockage, call the City of DeSoto Sewer Maintenance Department 972.230.5724 (8 a.m. to 5 p.m.) or after hours call 972.780.6641.
If a sewer cleanout is accessible, an emergency crew will be able to determine if the blockage is in the customer’s line or in the City of DeSoto line. If the blockage is in the City of DeSoto line, the crew will be able to break the blockage, ending the back-up. If there is not a cleanout, or if the cleanout cannot be located, you will need to call a plumber to assist with the problem. What is a cleanout?